Jakarta - Telkomsel has launched a customer service center and concept store named Mobilife to provide full support to its BlackBerry® smartphone users.
VP of Channel Management from Telkomsel, Gideon Edie Purnomo said, “We are happy to launch Mobilife to bring excellent customer service and support to our customers who are using BlackBerry smartphones. We believe that with Mobilife, Telkomsel will be able to serve our customers better.”
Mobilife is a one-stop shop where customers can purchase BlackBerry smartphones and data plans, as well as get service and solutions. Mobilife offers customers comprehensive information on how to use a BlackBerry smartphone, handles customer feedback, provides warranty support, as well as access to various exciting applications and software updates.
“The rapid growth of subscribers for BlackBerry service from Telkomsel has prompted us to provide additional services to our customers. We are also excited that the direct agreement between Telkomsel and RIM has made it possible for us to provide customers with a better quality of post-sales service, and up to 30% discount for BlackBerry products. This has been Telkomsel’s commitment as a leading cellular operator -- to provide the best mobile lifestyle services,” Gideon added.
The number of BlackBerry subscribers at Telkomsel has been growing significantly over the past year. Today our BlackBerry subscriber base has grown 50 fold since the end of 2007.
Our fast growing BlackBerry subscriber base is attributed to the SMS activation initiative. Now both prepaid as well as postpaid customers can enjoy this quick activation service by sending an SMS, with the text “BB” to 333.
Telkomsel is now offering daily and weekly data plans for BlackBerry® Internet Service in addition to the existing monthly plans, providing a full spectrum of BlackBerry service offerings to customers. Just dial *333# to enjoy BlackBerry services daily for as little as Rp 8,000 and weekly for Rp 50,000. “We listen and respond to our customers who prefer to have BlackBerry service from Telkomsel on a daily or weekly basis. With these new competitive packages, customers can now choose a package that best suits their needs and budget,” Gideon said.
“In terms of network, the BlackBerry service offered by Telkomsel is supported by the broadest coverage in rural areas and abroad, so customers can enjoy this service wherever they are. Telkomsel has added bandwidth capacity to cater the needs for increasing demand of data traffic,” Gideon added.
Telkomsel BlackBerry Facebook Fan Page
Telkomsel also launches Facebook Fan Page, an online service for Facebook users where Telkomsel customers can share information on BlackBerry smartphones and services. Customers can join at: www.facebook.com/TelkomselBlackBerry.
“Customers can now maximize their online activities such as emailing, chatting, browsing, and downloading simultaneously anytime anywhere, including integration with the most popular social networking website Facebook, which has reached more than 7 million users in Indonesia. Facebook Fan Page is the answer to Telkomsel’s community of BlackBerry users who want to share information, tips and tricks, the latest promotional program, various exciting applications, and even download wallpapers for free,” Gideon closed.
Telkomsel (www.telkomsel.com)
As a service leader, Telkomsel is currently trusted to serve more than 76 million customers or more than 50% of cellular users in Indonesia. Telkomsel is the operator which launched 3G service in September 2006 and has the biggest 3G community with more than 10.6 million customers in more than 150 cities. Telkomsel is a cellular operator with the broadest network covering more than 95% of Indonesian population.
The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.
rim.com
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